Questions & Answers
Have a specific project requirement? Write us an e-mail via the form, or reach out instantly via WhatsApp for a quick quote.
Product Enquiries
Can I purchase products directly through the website?
As a specialized security solutions provider, we operate as a product catalog rather than a standard online store. We list our complete range of Hikvision CCTV, Networking, and PABX products here for you to browse. To place an order or get the best market price, simply click the "Enquiry" or "WhatsApp" button on any product page, and our sales team will assist you immediately.
How do I find the technical specifications for a product?
We provide detailed descriptions for all our listings. For in-depth technical data, you can request the official Datasheet directly through our WhatsApp channel, or download it from the product page where available.
Do you display prices on the website?
We do not display fixed prices online because we offer customized pricing based on quantity, project scope, and current market rates. By contacting us directly, we can ensure you get the most competitive pricing and the correct model for your specific engineering needs.
Do you sell to individuals or only to companies?
We serve a wide range of clients across the UAE. Whether you are a reseller, a corporate client requiring a full office setup, or a home-owner looking for a personal security solution, we are happy to assist you.
Quotations & Orders
How do I request a formal quotation?
You can request a quotation by emailing your requirements to sales@alphavisions.me. Alternatively, for a faster response, you can send a screenshot or the name of the product you are interested in to our WhatsApp numbers: +971 5653 45724 or +971 5640 43537.
Where is your showroom located?
We welcome you to visit our exclusive showroom to see our products in person. We are located at P.O. Box 380542, Naif Street, Deira, Dubai, UAE. Our store timings are Monday to Saturday, 08:30 AM to 09:00 PM.
What brands do you supply?
Alpha Visions Security Solution LLC is a prominent authorized dealer for HIKVISION in Dubai. We also supply a vast range of networking products (Routers, Switches, Access Points) and PABX telephone systems from top global manufacturers to ensure high-performance infrastructure.
Do you offer installation services along with the products?
Yes. We don't just trade products; we provide comprehensive engineering support. We offer consultancy and installation services for CCTV surveillance, networking, and telecom systems to ensure your setup is secure and operational.
Support & Warranty
Are your products original?
Absolutely. We are an authorized partner for Hikvision and other major networking brands in the UAE. All products supplied by Alpha Visions are genuine and come with the standard manufacturer warranty.
Do you deliver outside of Dubai?
es, we supply products across the UAE. For bulk orders or specific delivery requirements to Abu Dhabi, Sharjah, or other Emirates, please discuss this with our sales team when you place your enquiry.
What if I am not sure which camera or system I need?
That is exactly why we encourage direct contact! Our professional team can advise you on the best solution for your premises—whether you need Night Vision, Panoramic View, PTZ cameras, or specific storage solutions. Contact us at +971 4221 0900 for a free consultation.
How can I contact customer support?
We pride ourselves on excellent after-sales support. You can reach our support team via email, call our landline at +971 4331 0351, or visit our Naif Street showroom during working hours.